Account

Your Haven Account Is Suspended

Your Haven account has been temporarily suspended while Haven reviews your account activity.

During this review, you won't be able to use Haven features.

Why was my account suspended?

Your account may be under review because Haven identified activity that may not follow our Community Guidelines.

Possible reasons include:

  • Inappropriate or disrespectful communication
  • Harassment, bullying, or repeated unwanted communication
  • Not respecting another user's boundaries
  • Sharing or requesting personal contact information
  • Attempting to move conversations off Haven inappropriately
  • Sharing another user's private information
  • Inappropriate or sexual behaviour
  • Threatening, abusive, or intimidating communication
  • Misleading or impersonating another person
  • Spam, unsolicited promotion, or misuse of Haven
  • Behaviour that may put another user or the Haven community at risk
  • Repeated violations of Haven's Community Guidelines

A suspension does not necessarily mean that every reported allegation has been confirmed. Haven reviews the available information before deciding what action to take.

What happens next?

Your account will remain under review until Haven completes its assessment.

If your account is reinstated, you will be able to use Haven features again.

If further action is required, Haven will provide information about your account status and any available next steps.

What should I do?

Please do not create another account or use another person's account to bypass the suspension.

Think this suspension is a mistake?

If you believe your account was suspended incorrectly or you have additional information to share, please contact us.