Haven is a communication platform where Speakers and Companions connect through conversations. These guidelines apply to everyone who uses Haven.
Our goal is simple: create an environment where people can communicate comfortably, respect each other's boundaries, and use Haven safely.
1. Treat Each Other With Respect
Every person on Haven deserves to be treated with dignity.
Do not:
- Harass, bully, insult, or humiliate another user
- Use abusive, hateful, or degrading language
- Intentionally make someone uncomfortable or unsafe
- Repeatedly target or disturb another user
Disagreements are allowed. Harassment is not.
2. Respect Boundaries
Every user decides what they are comfortable discussing and whether they want to continue a conversation.
Do not:
- Pressure someone to continue a conversation
- Continue communicating after someone asks you to stop
- Pressure someone to answer personal questions
- Pressure someone to share private information
- Manipulate, guilt, or threaten someone into continuing an interaction
If someone wants to end a conversation, respect their decision.
3. Keep Conversations Appropriate
Haven is designed for respectful communication between users.
Do not:
- Make unwanted sexual comments or advances
- Engage in sexual harassment
- Pressure someone into sexual conversations
- Request intimate images
- Use Haven for sexual exploitation
Any sexual interaction involving minors is strictly prohibited.
4. No Hate or Discrimination
Everyone should be able to use Haven without being targeted because of who they are.
Do not:
- Promote hatred toward another person or group
- Use discriminatory or degrading language
- Threaten or attack someone based on their race, ethnicity, nationality, religion, gender, gender identity, sexual orientation, disability, age, or other personal characteristics
5. No Threats, Intimidation, or Violence
Communication should never be used to frighten, threaten, or control another person.
Do not:
- Threaten another user
- Intimidate or coerce someone
- Encourage violence
- Use threats to control someone's actions
- Deliberately make someone fear for their safety
Serious safety violations may result in immediate action.
6. Protect Personal Information
Keep your personal information private and respect the privacy of others.
Do not:
- Ask another user for their personal phone number
- Share your personal phone number with another user
- Ask for or share home addresses, personal email addresses, or other sensitive contact information
- Pressure someone to move a conversation outside Haven
- Share another user's personal information without permission
- Use information obtained through Haven to contact, harass, or target someone elsewhere
For your privacy and safety, keep your communication on Haven.
7. Be Honest
Trust is important when people communicate.
Do not:
- Impersonate another person
- Pretend to represent Haven when you do not
- Misrepresent who you are
- Deliberately deceive another user
- Mislead someone about your identity or intentions
8. No Scams or Exploitation
Do not use Haven to take advantage of another user's trust.
Do not:
- Run scams or fraudulent schemes
- Deceive someone to obtain money
- Pressure someone for financial help through manipulation or deception
- Exploit another person's trust or vulnerability for personal gain
9. Don't Spam or Misuse Haven
Haven is for genuine communication.
Do not:
- Send spam or mass messages
- Repeatedly send unwanted messages
- Use Haven for unsolicited advertising or promotion
- Collect users' personal information
- Deliberately disrupt another user's experience
- Attempt to bypass Haven's safety or platform controls
If Someone Violates These Guidelines
If another user makes you uncomfortable or violates these guidelines, you can report the interaction through Haven.
You don't have to continue a conversation that makes you uncomfortable.
When you report an issue, provide the information requested so Haven can review what happened and take appropriate action.
Please do not retaliate against another user or attempt to resolve serious violations yourself.
How Haven Handles Violations
We review reported behaviour and may take action when these guidelines are violated.
Depending on the severity and circumstances, action may include:
Warning → Restrictions → Temporary suspension → Permanent removal
Serious violations may result in immediate suspension or permanent removal.
Repeated violations may result in stronger action.
If Your Account Is Suspended
If your account is suspended, your access to Haven has been restricted while your account is under review.
During this time, some or all Haven features may be unavailable.
If your account is reinstated, your access will be restored. If further action is required, Haven will provide information about your account status and any available next steps.
Do not create another account or use another person's account to bypass a suspension.
Help Keep Haven Safe
Haven is built on respectful communication between people.
Whether you're a Speaker or Companion, the same standards apply:
- Communicate respectfully.
- Respect boundaries.
- Protect personal information.
- Use Haven responsibly.